Shipping Policy

Hong Kong Shimao Electronics Co., Limited ships shoes to customers using standard shipping carriers. Delivery times vary based on the destination and the shipping method selected at checkout. The customer will receive a tracking number once the order has been shipped. Hong Kong Shimao Electronics Co., Limited does not guarantee specific delivery dates. Shipping costs are calculated at checkout based on the destination and the weight of the order. The customer is responsible for providing an accurate shipping address. Hong Kong Shimao Electronics Co., Limited is not responsible for delays caused by the carrier or incorrect addresses.

Returns Policy

Hong Kong Shimao Electronics Co., Limited offers a strict 14-day no-reason refund policy. The customer has the right to return any eligible item within 14 days of receipt without providing a reason. The 14-day period begins on the date the customer receives the item. To initiate a return, the customer must contact Hong Kong Shimao Electronics Co., Limited before the 14-day period expires. Returns initiated after 14 days will not be accepted. This policy applies to all shoes sold by Hong Kong Shimao Electronics Co., Limited through clogsstx.com.

Return Conditions

To be eligible for a refund, the returned item must be unused and in its original packaging. The item must include all original accessories, tags, and shoe boxes. The item must not show any signs of wear, damage, or alteration. Hong Kong Shimao Electronics Co., Limited reserves the right to inspect all returned items. If the item does not meet these conditions, Hong Kong Shimao Electronics Co., Limited may refuse the return or apply a reduced refund. The customer must ensure the item is properly packaged to prevent damage during return shipping.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period perfectly matches the requirement in the Terms of Service. Claims submitted after 7 days will not be accepted. To submit a claim, the customer must contact Hong Kong Shimao Electronics Co., Limited at [email protected]. The customer must provide the order number, a description of the damage or defect, and clear photographs of the item. Hong Kong Shimao Electronics Co., Limited will review the claim and provide instructions. If the claim is approved, Hong Kong Shimao Electronics Co., Limited will arrange for a replacement or refund. The customer must not return damaged or defective items without prior authorization.

Return Process

Step 1: Contact Hong Kong Shimao Electronics Co., Limited at [email protected] or through clogsstx.com to initiate a return within 14 days of receipt. Provide the order number and a statement that the customer is exercising the 14-day no-reason refund policy.

Step 2: Hong Kong Shimao Electronics Co., Limited will review the request and provide a return authorization and detailed instructions.

Step 3: Package the item securely in its original packaging. Include all original accessories, tags, and shoe boxes. Place a copy of the order confirmation or return authorization inside the package.

Step 4: Ship the package to the return address. The recipient must be Hong Kong Shimao Electronics Co., Limited, the contact phone is +852 6168 9401, and the specific return address is 9/F UNIT B, THOMSON COMM BUILDING 8 THOMSON ROAD WAN CHAI HK.

Step 5: The customer must obtain a tracking number from the shipping carrier and provide this tracking number to Hong Kong Shimao Electronics Co., Limited via email at [email protected].

Step 6: Hong Kong Shimao Electronics Co., Limited will inspect the returned item upon receipt. This inspection occurs within a reasonable time after delivery.

Step 7: If the return meets all conditions, Hong Kong Shimao Electronics Co., Limited will process a refund. The refund arrival time is at least 14 days from the date Hong Kong Shimao Electronics Co., Limited receives the returned item.

Return Shipping Costs

The buyer completely bears all return shipping costs. Hong Kong Shimao Electronics Co., Limited does not provide prepaid return labels. Hong Kong Shimao Electronics Co., Limited does not reimburse any shipping fees paid by the customer for the original order or for the return shipment. The customer is responsible for choosing a shipping method and paying all associated costs. Hong Kong Shimao Electronics Co., Limited recommends using a trackable shipping service. Hong Kong Shimao Electronics Co., Limited is not responsible for returns lost or damaged during transit.

Refund Processing

Refunds are processed after Hong Kong Shimao Electronics Co., Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date Hong Kong Shimao Electronics Co., Limited receives the return. This 14-day period is a minimum. Refunds are issued to the original payment method. For PayPal refunds, the refund will take at least 14 days to appear in the customer’s PayPal account. However, local laws in some regions require up to 30 days for PayPal refunds. Hong Kong Shimao Electronics Co., Limited complies with all applicable local laws. The customer should check with their local authorities for specific requirements. Hong Kong Shimao Electronics Co., Limited does not offer store credit or exchanges as part of this policy. All refunds are monetary.

Contact Information

For any questions about shipping or returns, the customer can contact Hong Kong Shimao Electronics Co., Limited at [email protected]. The customer can also visit clogsstx.com for more information. The company phone number is +852 6168 9401. The company address is 9/F UNIT B, THOMSON COMM BUILDING 8 THOMSON ROAD WAN CHAI HK. Hong Kong Shimao Electronics Co., Limited is committed to resolving all customer inquiries promptly.